JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other
candidate into the position of Banking Refunds Contact Agent. This position is based at Lance Laboratories valid and display excellent product knowledge. • Contact clients as per details provided to advise of refunds successfully resolved and escalate the queries to management if need be. • Ensure effective communication always met. • Performs adhoc duties as required by management. Qualifications: Grade 12 or relevant NQF level and organising Problem solving Self-management Stress management Negotiable
candidate into the position of Banking Refunds Contact Agent. This position is based at Lance Laboratories valid and display excellent product knowledge. • Contact clients as per details provided to advise of refunds successfully resolved and escalate the queries to management if need be. • Ensure effective communication always met. • Performs adhoc duties as required by management. Qualifications: Grade 12 or relevant NQF level and organising Problem solving Self-management Stress management Negotiable
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns. EE: Open Minimum experience in campaign management and call strategies. · Experience in a call centre environment that deals Word, Outlook. Good in Excel, Excalibur, AJS and management of data. · Speak or understand Afrikaans. Experience handling and resolving queries. · Assist with managing staff members, monitoring their performance and administrative functions of staff members in the call centre. · Assist with reports and assessments. · Assist
experience in campaign management and call strategies.
· Experience in a call centre environment that
Word, Outlook. Good in Excel, Excalibur, AJS and management of data.
· Speak or understand Afrikaans
handling and resolving queries.
· Assist with managing staff members, monitoring their performance and
administrative functions of staff members in the call centre.
· Assist with reports and assessments.
management or operational requirements.
· Ability to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one of resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform projects, etc. Working together to create a combined centre of excellence. - Adhere to product, legislative
As a Centre Compliance Specialist, you will play a crucial role in ensuring that our financial services
reports to regulatory authorities and senior management.Requirements:
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial reports to regulatory authorities and senior management. Requirements: Related Degree or IISA Licentiate/Associate or Auditing Degree (preferred) NQF7 Compliance Management Certificate (Advantageous) Minimum 3 - 5 years suitable roles / positions. For more information contact: Cayle Mboto cmbotonetworkfinance.co.za
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of outstanding standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum with handling and resolving queries; Assist with managing staff members, monitoring their performance and administrative functions of staff members in the call centre; Assist with reports and assessments; Assist with managerial functions as and when required by management or operational requirements. Ability to handle