Repairs External Consultant Quotations Direct Customer Quotations Handling orders, jobcards and follow-up rendered and equipment ordered Maintain effective customer relationships Academics: Grade 12 or equivalent
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities THE ROLE Technical Support: Provide prompt and effective technical support to customers and internal stakeholders via phone, email, or track all customer interactions and technical issues in the support ticketing system. Customer Service: Service: Guide customers through troubleshooting processes and provide clear instructions and explanations.
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person track all customer interactions and technical issues in the support ticketing system. Customer Service: Service: Guide customers through troubleshooting processes and provide clear instructions and explanations.
retrieval and picking systems installed at our customers locations in Cape Town. The Senior Technician
strong effective working relationships with our customer and his operational agents to enable us to provide
on ownership of issues to achieve a quick time resolution
Ability to interpret and work with electrical
skills
Excellent customer service skills for both internal and external customers
Superior communication
skills
Computer literate with basic Microsoft Office skills
Willing to learn and adapt to changing
targets and take timeous corrective action. • Customer backordered parts follow ups daily • Following new clients • Carry out random inspections on customer's equipment after service and repairs have been Ensure compliance of support delivery and case resolution with stated service level agreements (SLA's) and chargeable customers – Liaise with customers as required and ensure effective customer feedback communication processes. • Liaise with customers as required and ensure effective customer feedback communication processes
reports on maintenance activities, issues, and resolutions Collaborate with other shift managers to ensure machinery used in the plant Proficiency in Microsoft Office Suite (Word, Excel, presentation Outlook). Key
Engineer on maintenance activities, issues, and resolutions. • - Collaborate with other shift managers to MACHINERY DOWNTIME DURING THE SHIFT. • - TIMELY RESOLUTION OF EQUIPMENT-RELATED ISSUES. • - ADHERENCE TO
development of products and services to external customers. Customer value is created through identification, project-management and successful execution of customer-focused packaging value-chain optimisation and across customers and regions, CRM's raised by sales teams or customers, waste management at customer sites sites, customer expectations. Responsible for Cost Management in line with budgets including recoveries recoveries expected at specific customers Management of project hopper across regions for improvement on cost lines
the system. Availability of parts. Customer satisfaction Customer Orders deliveries Stock holding Back Development Manager satisfaction Chief Operations Officer satisfaction Approved KPI's Growth in vehicles practiced by yourself and the team. Understand customer needs and ensure alignment with the needs/ commitments metrics/ KPIs, reports, process documentation, customer service logs and training and safety records are ensuring that parts are readily available to customers. Work closely with the Marketing team on the leaflet
guidance in the identification, analysis, and resolution of problems. Supporting business planning, development