testing phases. Prepare and document standard operating procedures and protocols as well as required system Defect Management. Support operational excellence goals through strong operations knowledge. Resolve escalated testing phases. Prepare and document standard operating procedures and protocols as well as required system Defect Management. Support operational excellence goals through strong operations knowledge. Resolve escalated
Go-live preparation and post Go-live support. Operations experience (ticket handling, problem, incident Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA's Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA's Go-live preparation and post Go-live support. • Operations experience (ticket handling, problem, incident