OUR CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Customer Care Support Team Lead and Customer Care Account Managers to align technical support activities resolutions. Contribute to the development of support documentation, knowledge bases, and FAQs to assist
qualification or experience First and/or Second Line Support Experience Experience in working with O365, Azure
specialists in the development, maintenance, and support of our company's platforms. The ideal candidate responsible for the development, maintenance, and support of our company's platforms. Oversee the design standards. Provide technical guidance, mentoring, and support to team members, fostering a culture of collaboration
requirements and business needs. 6. Project Support: ○ Provide support throughout the project lifecycle, from training materials, and other documentation to support the implementation and use of the solution. ○ Conduct