CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational success ensuring the seamless delivery of IT support and management services. Core Responsibilities -Technical Support handling inquiries related to user and device management, Internet connectivity, firewall and WiFi configurations server and MS365 management. -System Monitoring and Maintenance: Utilize AI-powered management tools to proactively satisfaction. -Collaboration with Team Leads and Account Managers: Work closely with the Customer Care Support Team
employ a creative and experienced IT Infrastructure Manager who will be responsible for providing an excellent disciplines, covering Incident, Problem and Change Management. • Provides Windows Server support and administration to establish standards and best practices for managing internal infrastructure, including network, access for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory Directory (AD) and system backups. • Responsible for management of the rollout and support of desktop devices
be responsible for leading a team of talented engineers and specialists in the development, maintenance high-quality platform solutions. Lead and manage a team of engineers and specialists responsible for the development teams within the organization, such as product management, quality assurance, and operations, to ensure improvement. Bachelor's degree in Computer Science, Engineering, or related field. 5 years of experience in software development, with at least 2 years in a leadership or management role. Strong technical skills in platform development
currently recruiting for Senior First Line Support Engineers to work onsite at the offices in Newlands, Cape
testing, user acceptance testing (UAT), and defect management. ○ Validate that the delivered solution meets and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements computer or data science, statistics or information management. ● Analytical Skills ○ Ability to analyze and
and Communication: ○ Work closely with product managers, developers, and other stakeholders to understand the product and design process. 9. Project Management: ○ Manage design projects from conception to completion Prioritize tasks and manage multiple projects simultaneously. ○ Use project management tools to track progress
and Communication: ○ Work closely with product managers, developers, and other stakeholders to understand the product and design process. 9. Project Management: ○ Manage design projects from conception to completion Prioritize tasks and manage multiple projects simultaneously. ○ Use project management tools to track progress