THAT THIS IS AN ONSITE POSITION AT OUR CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays ensuring the seamless delivery of IT support and management services. Core Responsibilities -Technical Support handling inquiries related to user and device management, Internet connectivity, firewall and WiFi configurations server and MS365 management. -System Monitoring and Maintenance: Utilize AI-powered management tools to proactively satisfaction. -Collaboration with Team Leads and Account Managers: Work closely with the Customer Care Support Team
PERIOD AT THEIR HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone
future state processes. ○ Recommend improvements and assist in implementing changes to enhance efficiency and testing, user acceptance testing (UAT), and defect management. ○ Validate that the delivered solution meets lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements computer or data science, statistics or information management. ● Analytical Skills ○ Ability to analyze and
delivering high-quality platform solutions. Lead and manage a team of engineers and specialists responsible teams within the organization, such as product management, quality assurance, and operations, to ensure development, with at least 2 years in a leadership or management role. Strong technical skills in platform development with a track record of successfully leading and managing high-performing teams. Excellent communication
and Communication: ○ Work closely with product managers, developers, and other stakeholders to understand the product and design process. 9. Project Management: ○ Manage design projects from conception to completion Prioritize tasks and manage multiple projects simultaneously. ○ Use project management tools to track progress
and Communication: ○ Work closely with product managers, developers, and other stakeholders to understand the product and design process. 9. Project Management: ○ Manage design projects from conception to completion Prioritize tasks and manage multiple projects simultaneously. ○ Use project management tools to track progress