Allowance Total R17 200 before deductions The post Customer Engineer appeared first on freerecruit.co.za
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
manage customer feedback on repairs. Provide both telephonic and on-site support to customers and managers Outlook, and PowerPoint. Experience working in a customer services environment will be an advantage. Matric tools and processes. Service quality orientated. Customer focused. Excellent time management i.e., deadline verbal communication skills to provide feedback to customers. Ability to be tactful and diplomatic. Able to
configure, and deliver solutions tailored to meet customer requirements. Create supporting documentation resolution, and troubleshooting for customer solutions. Understand customer needs and collaborate with team Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software Development
queries; ● Performs customer relationship management to ensure all existing customers receive differentiated effectively communicate with internal and external customers; bilingualism preferred ● Must be able to work
opportunities with new customers and secure profitable revenue Manage existing customers (where allotted) and rapport and establish long term relationships with customers Present and promote full range of products and Procurement Managers Perform needs analysis of customers current and future requirements, to promote affective internal paperwork is correct for new sales, so customer receives billing, invoices and pod's Matric and
opportunities with new customers and secure profitable revenue Manage existing customers (where allotted) and rapport and establish long term relationships with customers Present and promote full range of products and Procurement Managers Perform needs analysis of customers current and future requirements, to promote affective internal paperwork is correct for new sales, so customer receives billing, invoices and pod's Matric and
Should have an existing network of contacts, customers and track record Excellent written and verbal self-generate leads and cold call prospective customers Desire, tenacity and drive to seek new business and understand the needs of new and existing customers and be able to respond effectively with a plan Marketing Representative Negotiate pricing with customers, and suppliers in collaboration with Sales Director
Should have an existing network of contacts, customers and track record Excellent written and verbal self-generate leads and cold call prospective customers Desire, tenacity and drive to seek new business and understand the needs of new and existing customers and be able to respond effectively with a plan Marketing Representative Negotiate pricing with customers, and suppliers in collaboration with Sales Director