Partner with customers to define business needs and elicit business requirements Produce artifacts that that accurately depict customer needs for product implementation such as business requirements and process Provide support as needed to internal and external customers Assist in the facilitation of estimating discussions PowerPoint, Excel, and Visio Ability to travel to customer locations: up to 30% Exposure to PD/PDE application
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone, incidents and service requests in the ticketing system.
Follow up with customers to ensure issues issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools
minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal DMX via telephone and email. Deliver first class service and support to resolve various issues related to correctly into Odoo (CRM system). Keep a record of customer interactions on Odoo (CRM system). Escalate issues content on media players. Conduct courtesy calls to customers. Profile Preferred Behavioral Qualities: Extroverted
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful will be responsible for providing exceptional customer service and first-line technical support to clients technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, all incidents and service requests in the ticketing system. Follow up with customers to ensure issues
minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal minimum of 5 years' working experience in customer service/technical support/IT support Excellent verbal DMX via telephone and email. Deliver first class service and support to resolve various issues related to correctly into Odoo (CRM system). Keep a record of customer interactions on Odoo (CRM system). Escalate issues content on media players. Conduct courtesy calls to customers. Profile Preferred Behavioral Qualities: Extroverted
Provide Network and Telephone Support
Technical Agent required for a transport & logistics company in Centurion n Overview:
Seeking a Technical Agent with specialized knowledge in commercial vehicles ong>
Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful will be responsible for providing exceptional customer service and first-line technical support to clients technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, all incidents and service requests in the ticketing system. Follow up with customers to ensure issues