relevant field will be advantageous.
candidate will have a sound technical foundation, excel lent project management skills, and the ability to
expertise in client management for outsourced projects.
Responsibilities:
Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing experienced professional to helm our clients' technical support department, drive exceptional customer years) in a technical support leadership role within the ISP industry. Strong technical background with skills. Ability to effectively prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced Responsibilities: Team Leadership: Lead and manage a team of technical support agents, providing guidance, coaching
years) in a technical support leadership role within the ISP industry.
architecture processes with the focus on Technical Lifecycle Management (TLM) Support with the Planning, conducting with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve the with focus on TLM. Supporting the development of technical recommendation with respect to TLM. Updating & ation/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM Review and reporting with stakeholders of TLM Crisis Management and Emergency Management when required. Engaging with GROUP
Pretoria looking to fill this urgent role Technical Lifecycle Management Engineer (TLM) (Advanced) Product / Feature Team Information (if applicable) Operations Management/Reliability Planning TLM ESSENTIAL SKILLS REQUIREMENTS: REQUIREMENTS: · Broad understanding of Technical Lifecycle Management (TLM) in IT · Prior experience in the (both verbally and written) with both technical and non-technical colleagues / users. WHICH QUALIFICATIONS/EXPERIENCE Operational Experience as per ITIL · Project management experience. · Agile Methodology knowledge and
Manage Technical department and ensure high level of customer services, this includes counter support
telephonic support, site support and repairs.
Manage operational availability of all internal systems
Design of security systems and solution testing
Manage training academy
Training of installers and
end-users
Min. 10 years exp as a Tech Service Manager
Must have security product knowledge and design
customer success by guiding the team to solve technical problems
implement comprehensive test strategies
- Manage and allocate test resources
- Execute automated
Industry requires a Technical Manager to manage their technical department Manage Technical department and telephonic support, site support and repairs. Manage operational availability of all internal systems Design of security systems and solution testing Manage training academy Training of installers and end-users end-users Min. 10 years exp as a Tech Service Manager Must have security product knowledge and design of