you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our is up to date.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
to ensure the highest level of customer solutions and support services. Manage and lead a team of technical support strategies and processes to optimize customer service and satisfaction Collaborate with other departments communication, and procedures Handle escalated customer issues and provide resolutions Monitor and analyse and mentorship to ensure high quality relevant service delivery and team motivation and cohesion. Remain and present reports on support team performance, customer satisfaction EDUCATION / COMPUTER PACKAGES: Bachelor's
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
support their bottom line. We cater for a variety of services to provide a comprehensive, tailor-fitted approach pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees experience that will compliment clients' products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike. Personalized service excellence is our core. Operational excellence and customer satisfaction, we are committed to delivering superior products and services to our clients
recommends improvements to enhance the overall customer experience.
Key Respons performance of contact center staff who interact with customers. Monitor voice/ non voice interactions, to evaluate evaluate behavior, technical accuracy, customer service performance and compliance with program policies training and operations as needed to improve overall customer experience and quality
• Data Analysis and skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional
leading service provider in IT and tech support industry, dedicated to providing exceptional service and dynamic team. They are seeking a proactive and customer-focused IT Support Technician to provide technical members on projects and initiatives to improve IT services. Ensure compliance with company policies and security desk software. Strong communication skills and a customer-oriented mindset. Ability to work independently
Tracker requires the services of a Radio Frequency Network Engineer in our Product Performance Department network of telemetry field units, used to tests customer's vehicles. · Manage an effective inventory control network and ensure that they are maintained in a serviceable condition at all times. · Ensure that any work cost-effective manner. · Liaise with internal / external customers on issues pertaining to the radio frequency network
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses
audiences including colleagues, customers, and industry experts