The Services Consultant role aims to provide holistic customer champion services to clients, focusing promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported consistently delivering a professional level of service and support. Team Support: Assist the team leader addressed promptly, and maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication their success and satisfaction with products or services. You will also conduct regular check-ins, business business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement accounts. Collaborate with existing customers to identify product or service offering gaps and directing this
strong understanding of the company's products/services. Must have strong technical aptitude with a knack strong communication skills for internal staff /customers. Communication in writing and verbal well presented issues. Commitment to maintaining high levels of customer satisfaction, E-mail CVs to jefftalentsphere.world Managing and process all equipment received from any customer or any order/job card. Ensuring that the equipment equipment is released back to operations/customer. Ensuring that all customer orders received to be repaired or
Work directly with customs in country as well as companies, partners and agents to process client's shipments process on each shipment and directly managing the customs clearance, license/permit applications and delivery relationships with various stakeholders, such as customs officials and company partners Analytical, research
we're looking for highly skilled and motivated Customer Support Engineers to join our dynamic team. The a passion for delivering top-notch customer service. As a Customer Support Engineer, you will be our clients' are resolved promptly and effectively. Manage customer inquiries and support tickets using PSA. Provide administration through Microsoft 365 and Web Hosting Services. Maintain and update our internal knowledge base to and manage Service Level Agreements (SLAs) to ensure timely resolution of customer issues. Document
in planning and executing SAP system upgrades, service pack installations, and enhancement pack upgrades Proficient in ITIL processes, especially Incident, Service Request, and Problem Management. Experience in platforms, and services. Knowledge of security and backup administration. Understanding of IT Service Management development life cycle methodologies. Knowledge of retail industry models is advantageous. Competencies Basic Familiarity with Google Suite. Personal resilience, energy, and drive. Customer orientation. Innovative and
announce an exceptional opportunity for a Senior Customer Engineer to join the team of our esteemed client troubleshooting patch failures. Collaborate with Customer Engineers on complex issues and project rollouts Continuously seek opportunities to improve IT systems and service delivery. Maintain comprehensive documentation 365 Suite, including licensing, products, and services. At least 2 years of experience with virtualised
strong understanding of the company's products/services. Must have strong technical aptitude with a knack strong communication skills for internal staff /customers. Communication in writing and verbal well presented issues. Commitment to maintaining high levels of customer satisfaction, E-mail CVs to jefftalentsphere.world Managing and process all equipment received from any customer or any order/job card. Ensuring that the equipment equipment is released back to operations/customer. Ensuring that all customer orders received to be repaired or
Warehouse Management (WM) Integration Solution Customer Experience (CX) Competencies Strong problem-solving Familiarity with Google Suite. Personal resilience, energy, and drive. Customer orientation. Innovative and