PURPOSE OF THE JOB: Service Desk Engineers provide IT end-user support on various components of an IT
leading and managing a team of technical support engineers, and ensuring the highest level of customer support Manage and lead a team of technical support engineers Ensure the team provides timely and effective guidance, training, and mentorship to ensure high-quality service delivery Handle escalated customer issues Bachelor's degree in Computer Science, B.Tech Engineering, or a related field Proven experience in a technical
project management, contract management, risk and quality management, and service provider management. You
timeous availability of data and information • High quality service delivery to system users • Leading numerous
continuous improvement Bachelors in Industrial Engineering / Bachelor of Science in Information Technology