JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
Microsoft Intune. Good understanding of the various enrolment methods Intune has to offer as well as the purpose/benefit
your personal life. Our ‘Here For You' Employee Assistance Program is available for our employees globally control of your future. • As a new joiner you'll be enrolled on our Global Orientation interactive learning Assistancemsci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended
your personal life. Our ‘Here For You' Employee Assistance Program is available for our employees globally control of your future. • As a new joiner you'll be enrolled on our Global Orientation interactive learning Assistancemsci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended
To assist customer with remote support and telelphonic support. Provide 1st, 2nd and 3rd Line Support Support all corporate stores software/installations Assist with logging &closing & reporting when short on staff Mointor & deal with Escalation Assist Technician Telephonically and Remotely when they