We're seeking a Administration (cash Centre ) - Contract Position- Goodwood, Cape Town for a client within
administrator with excellent Excel skills and insurance call centre experience needed for immediate employment for Quality Assurance (for both Internal and External call centres) •Contribute to the implementation of a quality process within the Internal and External call centers. •Assess calls and achieve set assessment target. •Provide •Provide feedback for coaching of call centre staff based on quality issues identified. •Identify risks •Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria
administrator with excellent Excel skills and insurance call centre experience needed for immediate employment for Quality Assurance (for both Internal and External call centres) •Contribute to the implementation of a quality process within the Internal and External call centers. •Assess calls and achieve set assessment target. •Provide •Provide feedback for coaching of call centre staff based on quality issues identified. •Identify risks •Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria
and we are in the BPO space, one must have a call centre experience or BPO Work closely with operations verbal and written · Strong IR case handling · Call Centre experience a definite advantage Market related
and we are in the BPO space, one must have a call centre experience or BPO Work closely with operations verbal and written · Strong IR case handling · Call Centre experience a definite advantage Market related
Advising consumers from time to time in the Call Centre. Liaise with staff at all levels. Provide clear
Advising consumers from time to time in the Call Centre. Liaise with staff at all levels. Provide clear
Customer Experience
Local Marketing
environment. Responsibilities: Customer Experience Call answering and messages taking Diary management and and initiatives as assigned by the Shared Service Centre Manager Local Marketing Create marketing collateral
environment. Responsibilities: Customer Experience Call answering and messages taking Diary management and and initiatives as assigned by the Shared Service Centre Manager Local Marketing Create marketing collateral