specified day and/or time Coordinate with Collections Agent and Zone Controllers for collections-related matters and update relevant systems Monitor Collection Agents to ensure correct booking of collections Process to customers. Monitor Call Centre agents to ensure pr.ofessionaI and timely call handling. Provide training Ensure dropped/lost calls are returned Pull statistics to monitor Call Centre Agents' performance. Respond resolving by COB. Train clients on portal functions Call clients weekly for actionable feedback and relationship-building
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
stics background an advantage
for export Liaise with the Client and Overseas Agents to ensure success of shipments Management of bond or give the specialist recruitment consultant a call on 010 001-2714 Please note if you have not received
draw out SOP for different transporters, clearing agents etc Effectively and promptly handling queries/problems queries/problems (sense of urgency) Liaise with agents regarding packing and shipping documents Evaluate and
draw out SOP for different transporters, clearing agents etc Effectively and promptly handling queries/problems queries/problems (sense of urgency) Liaise with agents regarding packing and shipping documents Evaluate and
draw out SOP for different transporters, clearing agents etc
Liaising with transporters. • Liaising with clearing agents. • Opening and closing of warehouse when required
Liaising with transporters. • Liaising with clearing agents. • Opening and closing of warehouse when required
Manager to join their fast-paced FMCG distribution centre. The ideal candidate will possess a strong background Oversee day-to-day operations of the distribution centre, within department allocated (Inbound, Picking in operations management within a distribution centre, preferably in the FMCG sector. Proven track record