sales disruption in South Africa, providing our customers with a digitally immersive sales experience online brand-new vehicle out of the box, ICAR will help our customers rediscover the magic of finding or selling their This role brings the customer engagement to life and requires strong customer interfacing ablities coupled Your duties include: Ensuring the showroom floor customer experience is at its optimal through daily and are floor ready Monitoring the delivery board, customer care Whatsapp groups and delivery emails to ensure
sales disruption in South Africa, providing our customers with a digitally immersive sales experience online brand-new vehicle out of the box, ICAR will help our customers rediscover the magic of finding or selling their This role brings the customer engagement to life and requires strong customer interfacing ablities coupled Your duties include: Ensuring the showroom floor customer experience is at its optimal through daily and are floor ready Monitoring the delivery board, customer care Whatsapp groups and delivery emails to ensure
Description Our client is looking for a Customer Relations Manager to join the company OVERVIEW OF ROLE: the CRM department in the Warehouse and Logistics Services as well as any other value services that the the customer may utilize. Responsible for taking ownership for the end-to-end delivery of key strategic reports and to be the custodian for the CRM department's processes and procedures. MINIMUM REQUIREMENTS:
internationally for over 5000 clients Manage customer relationship from a service perspective through a structured communication approach Understand customer needs through proactive continuous customer diagnosis Create, implement implement and follow-up service account plans in alignment with customer and account team Create, implement follow-up quality plans per account in line with customer and account team Identify sales opportunities growth of profitable service contracts Manage internal interfaces and customer to assure efficient delivery
team management experience Strong knowledge on Customs compliance both inbound and outbound, Incoterm detailed feedback and corrective ac on. Ensure service delivery to both external and internal clients in key road freight quotes and tenders. Weekly department meeting Bi-annual staff appraisals. Work with with overall company strategy. Manage Project department Productivity and workflow and provide monthly Resolving/training/disciplining of Quality / error's by staff Customs and operational compliance is understood and implemented
team management experience Strong knowledge on Customs compliance both inbound and outbound, Incoterm detailed feedback and corrective ac on. Ensure service delivery to both external and internal clients in key road freight quotes and tenders. Weekly department meeting Bi-annual staff appraisals. Work with with overall company strategy. Manage Project department Productivity and workflow and provide monthly Resolving/training/disciplining of Quality / error's by staff Customs and operational compliance is understood and implemented
fulfilment cycle. Ultimately, you will ensure our customers receive the right orders. Prepare shipping documents Maintain updated records of orders, suppliers, and customers Oversee the levels of our warehouse stock Provide quickly and effectively, liaising with other departments where necessary Resolving issues where stock stock from suppliers to fulfil customer demand and maintaining service levels Negotiating favourable pricing and sustainability Keep track of all goods and services ordered and received with a comprehensive inventory
fulfilment cycle. Ultimately, you will ensure our customers receive the right orders. Prepare shipping documents Maintain updated records of orders, suppliers, and customers Oversee the levels of our warehouse stock Provide quickly and effectively, liaising with other departments where necessary Resolving issues where stock stock from suppliers to fulfil customer demand and maintaining service levels Negotiating favourable pricing and sustainability Keep track of all goods and services ordered and received with a comprehensive inventory
inspect vehicles and goods as required within the department. To inspect and evaluate the mechanical and cosmetic detail and customer service. You will require the ability to build good relationships with customers and suppliers rules and requirements of Online Trucks and the customer at all times Skills Must be able to operate and rules and requirements of Online Trucks and the customer at all times Good communication skills Safety/security to work to accommodate the requirements of the customer and is, therefore, obligated to work flexible
efficiency and reduce costs. Coordinate with other departments to understand transportation needs and requirements to ensure adequate stock is available to meet customer demand. Coordinate with yard and stores staff trucking companies, freight forwarders, and courier services. Negotiate rates and contracts with carriers to to ensure competitive pricing and reliable service. Evaluate carrier performance and address any issues prevent future occurrences. Customer Service : Provide excellent customer service by ensuring timely and accurate