Procedures Duties and Responsibilities: Answer calls and attending customer queries Ensure all repairs Attending all walk-in customers for collection Calling all walk-in customers for collection Liaise with
and energetic call centre agents to join our team. You must have previous call centre experience. Excellent
for someone from the customer service industry/Call centre. • Sales Generation • Customer Relations • Administration
running and maintaining the Company's Resource Centre, and assisting Distributors with Product Related information for the Resource Centre Copying of information for the Resource Centre Logging of Resource material subscriptions for the Resource Centre Assisting Distributors in Resource Centre with requests for information the effective running of the Company's Resource Centre Effective handling of Distributor product related
Service Department consists of Service Desk, Repair Centre and Field Technical teams. Summary of Customer responsibilities: Management of the Service Desk, Repair Centre/s & Technical Field Service Teams. Oversight Repair Centre/s based on priority of service. • Daily operational management of Repair Centre in order
customer requests for quotations Logging all customer calls on the internal system for record keeping Logging Building with Customers and Sales Team Courteously calls to the customer Customer Queries and Problem Solving Service between departments Logging of all customer calls onto internal system Record Keeping of all required
the future. • Ensure high quality A & B level calls are completed Monthly. • Securing all PGS and Waste employees and sorters. • Preplanning of A and B level calls to be documented and implemented on a weekly basis basis. • Completion and sign-off of the ‘Level B Call Action List' every second week in discussion with
the future. • Ensure high quality A & B level calls are completed Monthly. • Securing all PGS and Waste employees and sorters. • Preplanning of A and B level calls to be documented and implemented on a weekly basis basis. • Completion and sign-off of the ‘Level B Call Action List' every second week in discussion with