organisation, Company is seeking a Customer Service Operations Manager to oversee and manage the Company Customer Service Desk, Repair Centre and Field Technical teams. Summary of Customer Service Operations Manager role and responsibilities: Management of the Service Desk, Repair Centre/s & Technical Field Service Teams. Oversight Repair Centre/s based on priority of service. • Daily operational management of Repair Centre in order Customer Services Division and effectively manage Operational costs. Implement effective management strategies
Generate trip sheet daily for Game, local and National Required Characteristics: Target and deadline
and energetic call centre agents to join our team. You must have previous call centre experience. Excellent
running and maintaining the Company's Resource Centre, and assisting Distributors with Product Related information for the Resource Centre Copying of information for the Resource Centre Logging of Resource material subscriptions for the Resource Centre Assisting Distributors in Resource Centre with requests for information the effective running of the Company's Resource Centre Effective handling of Distributor product related
border transport experience on all procedures and operations Min 5 years experience Able to work long hours
border transport experience on all procedures and operations Min 5 years experience Able to work long hours
maintenance). Role impacts significantly on the operational efficiency of the business suite. Figures Affected Identify problems and take steps to solve them 25 % Operational effectiveness Manage cheque books, pin mailers with others willingly; Build team spirit and co-operation; 20 % Revenue and expenditure Ensure that all ensure maximum savings on cost items; Prevent operational losses; Business Planning/ Decision Making Decision relevant head office entities (customer service, operations, treasury) External: Key customers, local market
someone from the customer service industry/Call centre. • Sales Generation • Customer Relations • Administration
direct point of contact between our customer, operations and marketing. Focus, attention to detail and
with site sorter and to be submitted to the Operational Manager for discussion and analysis. • As the company's internal IT systems as directed by the Operations Manager. • Directly responsible for the proper