Monthly tasks are done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom Experience in performance management and team development. Additional Req: Strong analytical skills with with the ability to assess complex problems and develop effective solutions. Ability to work in a fast-paced
Manage the customer support team ensuring the development and delivery of a high quality and efficient achieve agreed plans, targets, and objectives. Develop customer satisfaction goals and coordinate with
Requirements: Matric. Facilitation course. Learning and development course. Experience training staff in a call centre
responsibility for own time, workload and personal development; Quality of calls to be reviewed for training
responsibility for own time, workload and personal development; Quality of calls to be reviewed for training
submission and accounts closure applications. Develop liaison with client service and collection department
submission and accounts closure applications. Develop liaison with client service and collection department
always up to date and to report any changes and developments in the market back to the Management team
supervisors and agents, promoting professional development and high performance. Qualifications: Degree
initiatives. Your duties include: Research and develop in collaboration with marketing to set up specific