remedial actions to maximize customer satisfaction. Develop strategies for the improvement of service levels recommendations for preventative measures and/or product development to ensure service standards are consistently consistently being achieved. Be aware of the latest developments in technology and how this applies to upgrades of analysis. People and Expectations Manage people development initiatives and processes such as performance functional performance standards. Assess team development needs and close gaps through coaching, training
Monthly tasks are done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom Experience in performance management and team development. Additional Req: Strong analytical skills with with the ability to assess complex problems and develop effective solutions. Ability to work in a fast-paced
Manage the customer support team ensuring the development and delivery of a high quality and efficient achieve agreed plans, targets, and objectives. Develop customer satisfaction goals and coordinate with
Requirements: Matric. Facilitation course. Learning and development course. Experience training staff in a call centre
responsibility for own time, workload and personal development; Quality of calls to be reviewed for training
responsibility for own time, workload and personal development; Quality of calls to be reviewed for training
working hours Exceptional Superior support, development coach /mentor and on-going learning and training
working hours Exceptional Superior support, development coach /mentor and on-going learning and training
working hours Exceptional Superior support, development coach /mentor and on-going learning and training
working hours Exceptional Superior support, development coach /mentor and on-going learning and training