which ensures that we source only the highest quality staff able to speak English fluently with a neutral Centre (BPO) industry. Responsibilities: Training coordination. Compiling and preparing training material.
ensuring the development and delivery of a high quality and efficient customer service operation that limits minimum requirements will be considered Manage , coordinate, and track the customer service team activities objectives. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
are currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound through First Contact Resolution Call handling quality, including taking ownership of queries, dialogue requirements. Evaluate customer delight levels through Quality Assurance evaluations as well as Satisfaction Survey
customer queries accurately.
potential violations. Adhere to Quality Management System procedures. Conduct quality assurance check on all service
which ensures that we source only the highest quality staff able to speak English fluently with a neutral and leader a team of customer care agents and quality assessor for an international company. Duties:
which ensures that we source only the highest quality staff able to speak English fluently with a neutral
center, established in 2005. We Specialize in Top Quality call center services – Inbound and outbound providing
for own time, workload and personal development; Quality of calls to be reviewed for training purposes.
for own time, workload and personal development; Quality of calls to be reviewed for training purposes.