We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO's with a clear vision internal and external stakeholders. Implement management controls to ensure that CLO's meet and sustain Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) 5. Governance & Compliance
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams customers, through effective personal time and task management. Importantly, the financial advisor profession attendance and completion of accredited courses and programmes. A Grade 12 (Matric) certificate RE5 an advantage Excellent communication skills (written and verbal) Training Allowance: R8000 Per month over three months.
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams customers, through effective personal time and task management. Importantly, the financial advisor profession attendance and completion of accredited courses and programmes. A Grade 12 (Matric) certificate RE5 an advantage Excellent communication skills (written and verbal) Training Allowance: R8000 Per month over three months.
Room/CCTV Experience/ Call centre experience CCTV Training/Certification Estate Security background will First Aid, Fire Fighting, Health and Safety REP training will be advantageous Knowledge of the Security
Room/CCTV Experience/ Call centre experience CCTV Training/Certification Estate Security background will First Aid, Fire Fighting, Health and Safety REP training will be advantageous Knowledge of the Security
report any new incidents to Management. All staff must be properly trained in customer services and conflict to allow for easy access when requested from management or auditors (ISO & Group External Auditors Complete any additional tasks as requested by management, that fall within the scope and skill of the Representatives RCC's, RSM's, Laboratories, Factory Manager's & LM Legal Department. Liaise with Marketing new product launches Prepare report for Senior Management at month end on all complaints Liaise with Couriers
report any new incidents to Management. All staff must be properly trained in customer services and conflict to allow for easy access when requested from management or auditors (ISO & Group External Auditors Complete any additional tasks as requested by management, that fall within the scope and skill of the Representatives RCC's, RSM's, Laboratories, Factory Manager's & LM Legal Department. Liaise with Marketing new product launches Prepare report for Senior Management at month end on all complaints Liaise with Couriers
Maintain a positive and productive work environment Train and instruct staff on customer service and store
operating processes. Have the ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements the Manager to replace agents or hire new agents depending on the needs of the business Managing all registers and submitting to the Manager for payroll purposes Together with the Manager creating incentive plans
operating processes. Have the ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements the Manager to replace agents or hire new agents depending on the needs of the business Managing all registers and submitting to the Manager for payroll purposes Together with the Manager creating incentive plans