diverse sectors including automotive, financial services, healthcare, retail, and tech industries. With professionals, our client excels in delivering exceptional customer experiences through innovative channels such as employees. About the Role: As a full-time French Customer Service Agent based in Cape Town, South Africa forefront of ensuring customer satisfaction and delivering outstanding service. Your role will involve handling inbound and outbound calls in French, resolving customer issues promptly and professionally, and
including personalized debt counselling, debt review services, and expert advice on consolidation loans. By the financial services industry. Job Overview: Manage the Onboarding Customer Service team consisting efficient customer service operation that limits reputation damage and meets the needs of the customer in line Years Client Service Experience Excellent communication, interpersonal, and customer service skills Strong Responsibilities: Manage, coordinate and track the Customer Service team activities in order to achieve agreed
including personalized debt counselling, debt review services, and expert advice on consolidation loans. By the financial services industry. Job Overview: Manage the Onboarding Customer Service team consisting efficient customer service operation that limits reputation damage and meets the needs of the customer in line Years Client Service Experience Excellent communication, interpersonal, and customer service skills Strong Responsibilities: Manage, coordinate and track the Customer Service team activities in order to achieve agreed
allocate resources to meet call volumes and maintain service levels.
2. Team
etc 3. Customer Service Excellence
Ensure that all customer interactions are handled professionally, efficiently, and in line with
and resolve escalated customer issues and complaints promptly.
- Customer complaints, issues currently
allocate resources to meet call volumes and maintain service levels. Capacity vs Actual Resources and tools such as call wait times, resolution rates, and customer satisfaction scores. 2. Team Leadership Team Management: sales etc 3. Customer Service Excellence Customer Interaction: Ensure that all customer interactions Address and resolve escalated customer issues and complaints promptly. - Customer complaints, issues currently assurance processes to ensure high standards of customer service. 4. Strategic Planning Goal Setting: Develop
allocate resources to meet call volumes and maintain service levels. Capacity vs Actual Resources and tools such as call wait times, resolution rates, and customer satisfaction scores. 2. Team Leadership Team Management: sales etc 3. Customer Service Excellence Customer Interaction: Ensure that all customer interactions Address and resolve escalated customer issues and complaints promptly. - Customer complaints, issues currently assurance processes to ensure high standards of customer service. 4. Strategic Planning Goal Setting: Develop
function. Primary purpose of the job is to: Managing customer queries as a whole Handling of queries and feedback in the logistics industry 1-2 years in a customer services role. Computer literacy. Fully bilingual (English) patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills
function. Primary purpose of the job is to: Managing customer queries as a whole Handling of queries and feedback in the logistics industry 1-2 years in a customer services role. Computer literacy. Fully bilingual (English) patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to as all other correspondence on claims Focus on Customer Satisfaction, rapport building, effective communication communication and timely resolution of Customer concerns Any other essential function that may occur from