and best practices within the contact center environment. Provide leadership and mentorship to a team operations leadership within a contact center environment. Strong analytical skills with the ability to
supervision. Prior work experience in a fast-paced environment essential. Must work well under pressure. Excellent managing staff in customer support/ call centre environment. Punctual. Proven customer support experience
Experience training staff in a call centre environment. Experience in a BPO outsource call centres servicing
Comfortable working in a fast-paced and challenging environment. Able to manage time,prioritze and adhere to
minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability to communicate
Comfortable working in a fast-paced and challenging environment. Able to manage time,prioritze and adhere to
departmental goals and KPIs; Ability to work in a team environment; Ability to capture data for analytical reporting;
departmental goals and KPIs; Ability to work in a team environment; Ability to capture data for analytical reporting;
Ability to work in a fast-paced and dynamic environment. Willingness to stay updated with the latest