experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination and preparing training material. Conduct new hire training. Conduct refresher training. Coaching. Align Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning Learning and development course. Experience training staff in a call centre environment. Experience in
coaching, training and creating a pro-learning environment. Ensure consultants are trained on a regular standards/objectives. Ensure that recruitment, selection and training of new staff, relating to turnover and growth time and in accordance with the recruitment and training plan. Perform side by side coaching with the team
Customer database, Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver
being able to perform various roles, based on training provided. This includes effectively using tools
development; Quality of calls to be reviewed for training purposes. Any degree or 3 year diploma; Ability
development; Quality of calls to be reviewed for training purposes. Any degree or 3 year diploma; Ability
development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification
development coach /mentor and on-going learning and training First class technology Matric or equivalent qualification