We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO's with a clear vision Inbound and Outbound CRM support to respective business areas including and not limited to internal and and external stakeholders. Implement management controls to ensure that CLO's meet and sustain agreed maintained and further developed. Supporting the business as a whole with specific focus on the sales and
services department and report any new incidents to Management. All staff must be properly trained in customer to allow for easy access when requested from management or auditors (ISO & Group External Auditors Complete any additional tasks as requested by management, that fall within the scope and skill of the Representatives RCC's, RSM's, Laboratories, Factory Manager's & LM Legal Department. Liaise with Marketing new product launches Prepare report for Senior Management at month end on all complaints Liaise with Couriers
services department and report any new incidents to Management. All staff must be properly trained in customer to allow for easy access when requested from management or auditors (ISO & Group External Auditors Complete any additional tasks as requested by management, that fall within the scope and skill of the Representatives RCC's, RSM's, Laboratories, Factory Manager's & LM Legal Department. Liaise with Marketing new product launches Prepare report for Senior Management at month end on all complaints Liaise with Couriers
tombstone installations. The Client Liaison Officer manages daily communications with clients, coordinates promptly. Escalate complex issues to the appropriate manager. Maintain detailed records of client interactions communication and client feedback reports to the Factory Manager. Conduct follow-up calls or surveys post-installation written communication skills. May require occasional travel to client locations or installation sites Strong skills. Attention to detail and accuracy. Time management and ability to meet deadlines. Conflict resolution
tombstone installations. The Client Liaison Officer manages daily communications with clients, coordinates promptly. Escalate complex issues to the appropriate manager. Maintain detailed records of client interactions communication and client feedback reports to the Factory Manager. Conduct follow-up calls or surveys post-installation written communication skills. May require occasional travel to client locations or installation sites Strong skills. Attention to detail and accuracy. Time management and ability to meet deadlines. Conflict resolution
operating processes. Have the ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements the Manager to replace agents or hire new agents depending on the needs of the business Managing all registers and submitting to the Manager for payroll purposes Together with the Manager creating incentive plans
operating processes. Have the ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements the Manager to replace agents or hire new agents depending on the needs of the business Managing all registers and submitting to the Manager for payroll purposes Together with the Manager creating incentive plans
for Collection agents to join our team to call Businesses & Customers on behalf of a client based in activities (together with inbound) contacting Businesses / Customers to inform them of their past due
activities Monitor Cashiers Scheduling of Staff as per business requirements Control and/or Discipline over/ under
and report customer feedback and trends to the management team to help improve our services and customer customer service or social media management. Ability to multitask and manage time effectively. Strong problem-solving