operations experience Computer literate – MS Office Sound numerical skills Strong command of the English language
requested by client) Send recording to client and for transcript Setup recording for playback Send Participant
requested by client) Send recording to client and for transcript Setup recording for playback Send Participant
or in-person visits.
queries at the first point of contact; To update all records and contact history and ensure data accuracy and
queries at the first point of contact; To update all records and contact history and ensure data accuracy and
vendor / internal teams Ensuring that everything is recorded on the CMS (what FLT was done, what the next step
vendor / internal teams Ensuring that everything is recorded on the CMS (what FLT was done, what the next step
email, or in-person visits. Maintain accurate records of customer inquiries, service requests, and resolutions
etiquette) and face to face measured by call recordings and client feedback. Complete applications from