To assist the Risk Manager in the day to day running of the risk department. Identifying fraud syndicates complains Address all major customer complaints. Manage team performance and conduct. Ensuring that all SLA's are met Ensuring a zero-handover policy Managing teams accordingly Good telephone etiquette Good Able to focus for extended periods of time Able to manage time effectively Willing to assist Ability to respond months experience in placing of horse racing and sports bets An understanding of bookmaker operations Experience