to customers. Monitor Call Centre agents to ensure pr.ofessionaI and timely call handling. Provide training Ensure dropped/lost calls are returned Pull statistics to monitor Call Centre Agents' performance. Respond resolving by COB. Train clients on portal functions Call clients weekly for actionable feedback and relationship-building as an escalation point for Customer Care and Call Centre Agents. A minimum of 3-5 years working experience
product management and development. 10.Outbound calling to target both existing and prospective customers
product management and development. 10.Outbound calling to target both existing and prospective customers