problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist and external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations and approval. Review survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric
A dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to improve and strengthen the customer's perception of service quality, through dedicated support expertise, and 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management, maintain a constructive relationship between the service provider and the customer based on understanding
join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will years' work experience delivering Network Security Services in a customer environment with strong communication clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company management. Resolve all incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS:
join the Cape Town team of a dynamic Internet Service & Network Specialist. You need to be proficient 12, a suitable IT Degree/Diploma, relevant HP service qualifications and 3 years industry work experience cards, capturing of travel and other reports. Servicing multi-functional printing devices through both both phone and hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support qualification (Degree or Diploma). Relevant HP service qualifications. Experience/Skills – Minimum of
repeat business. ENVIRONMENT: A dynamic Internet Service & Network Specialist seeks the technical expertise of customer ICT networks as part of IT Managed Services offerings provided to customers. Support functions years work experience delivering Network Security Services in a customer environment. DUTIES: Implementation clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company
Support Engineer sought by a dynamic Internet Service & Network Specialist. You will provide a single be this via a customer dedicated Service Desk or the Shared Service Desks. The ideal candidate must have respond to and resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd situations. Be alerted to deteriorating customer-service within the environment and intervene directly or resolution to the customer in respect of incidents and service requests logged. Telephonically and remotely identify
Excellent verbal and written communication in English Driver's license essential ATTRIBUTES: Deadline driven
Excellent verbal and written communication in English Driver's license essential ATTRIBUTES: Deadline driven
experience in IT service, operations, and management, including responsibility over Service Level Agreements management and prioritization skills. Knowledge of IT Service Management disciplines and frameworks such as ITIL ATTRIBUTES: Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability
senior management experience in the Financial Services industry – at least 8 years' experience, with senior management experience in the Financial Services industry – at least 8 years' experience - with communication and presentation skills. Customer-service oriented mindset. Ability to travel throughout