Job Title: L2/L3 Technical Support Engineer Location: Observatory Type: Full-Time Salary: R28,000 – R35 this is the place for you About the Role: L2/L3 Technical Support Engineer to play a vital role in managing clients' IT infrastructure. You'll provide advanced technical support, troubleshooting, and administration and Hyper-V; Troubleshoot and resolve complex technical issues related to servers, networks, and end-user Document technical processes, procedures, and configurations; Mentor and support junior technical staff
organisation at the forefront of technological advancements. With a strong commitment to cybersecurity and security processes, systems, and services; Provide technical leadership for cybersecurity systems and service and infrastructure, with 3 years of hands-on technical experience; Knowledge of security concepts and NIST) and digital forensic methodologies. Non-Technical Skills: Ability to interview and question users
responsible for monitoring systems, resolving technical issues, and ensuring the efficiency and robustness IT environment. This role requires a blend of technical expertise, problem-solving skills, and the ability software/hardware infrastructure; Diagnose and resolve technical issues; Investigate and implement automated processes; regarding IT issues; Evaluate controls and adhere to technical development lifecycle and ITSM processes; Set operations. Requirements: Minimum of 12 years' technical support experience; Bachelor's Degree in Engineering
service disruptions and downtime; Coordinate with technical and development teams to investigate and resolve experience; Proven experience (10 years) in a technical management role with a focus on service delivery; release management processes and tools; Strong technical expertise. Competencies Required: Excellent communication
demonstrating strong analytical and data literacy skills; Advanced proficiency in SQL query writing, the Microsoft
expectations; Provide sales enablement by offering technical guidance to Salespeople on various products and Requirements: Experience in channel-presales or hands-on technical consulting/support role; Ability to navigate through
validation procedures with other team members; Create technical documentation for reference and reporting; Recommend pages; A proven track record of managing all technical aspects of the CMS; Excellent communication and
work well in teams and communicate technical concepts to non-technical stakeholders; Proactive in staying
prioritise employee growth with opportunities for advancement, community partnerships, referral bonuses, and
success. Key Responsibilities: Provide on-site technical support for hardware and software issues; Install