looking customer service agents with previous Airport Operations experience to service USA customers The
management of all aspects of the campaign to ensure service delivery against client performance standards. operation of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually improve team operations, efficiency and service to customers and clients. Analyze statistical and performance manager May refer to regulatory requirements, service level agreements and company procedures prior to Role Dependant – budget / single vs multiple customer base – refer to complexity matrix Competencies
You should be a ‘people person' with great customer service skills and the ability to manage stakeholders marketing strategies. Respond to comments and customer queries in a timely manner. Monitor and report
You should be a ‘people person' with great customer service skills and the ability to manage stakeholders marketing strategies. Respond to comments and customer queries in a timely manner. Monitor and report
initiatives An overarching drive to succeed, be accountable, use initiative and take responsibility. Experience
initiatives An overarching drive to succeed, be accountable, use initiative and take responsibility. Experience