changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational feedback Communicate occupancy changes to all departments Training on Front Office Procedures / SOP's Driving Minimize waste and control resources within your department Managing the Front Office floats (reception and including e-mail and internet. Process excellence and service delivery Sustainable quality and attention to detail
within the timeframes set by the requesting department. Implement the preventative maintenance practices the service schedules for all equipment, ensuring that service times are adhered to and service logs participate in all training, including in safety, service, product knowledge, customer care and cultural accurately and timely to ensure speed and quality of service Excellent written and verbal skills. Well presented
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalised service is delivered to the guests, in all locations, by competent employees who reflect a high degree of service orientation, professional charm and who can uphold and propose the annual Hotel budget. Monitor department attendance and leave balances. In-depth knowledge
estate, just outside Franschoek, requires the services of a passionate restaurant manager. Key functions holidays (hospitality hours) • Own transport • Client services experience is essential • Able to work under pressure
estate, just outside Franschoek, requires the services of a passionate restaurant manager. Key functions holidays (hospitality hours) • Own transport • Client services experience is essential • Able to work under pressure
on arrival and departure.
departure, check-out and billing • Concierge services (Booking of restaurants, transport, etc.) • Recommendations with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security
departure, check-out and billing • Concierge services (Booking of restaurants, transport, etc.) • Recommendations with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security
activities to ensure an efficient and smooth food service.
interruption and inconvenience to guests and the service operation Responds to maintenance requests in the