enhance collection performance and supervise daily call center operations, collaborating with various departments Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics submit reports to the COO as required. Ensure call center performance targets are met by empowering, motivating the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership and
enhance collection performance and supervise daily call center operations, collaborating with various departments Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics submit reports to the COO as required. Ensure call center performance targets are met by empowering, motivating the operational team. Plan and manage daily call center operations. Meet targets for speed, efficiency efficiency, sales, and quality. Efficiently manage call center operations, demonstrating great leadership and
Outbound Call Center Agent
Company: The Unlimited Call Center
About Us:
The Unlimited Call Center is experiencing rapid growth, opening up exciting
Position Overview: As an Outbound Call Center Agent, you will be a key part of our sales team
Responsibilities:
Conduct outbound calls to potential customers.
Utilize telesales
Requirements:
Previous outbound call center or telesales experience.
Exceptional
Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics to the COO as required.
Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
/>• Conduct regular audits and evaluations of call center agents’ performance against
established
and regulatory requirements
related to call center operations.
• Lead and mentor the quality
Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
/>• Conduct regular audits and evaluations of call center agents’ performance against
established
and regulatory requirements
related to call center operations.
• Lead and mentor the quality
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience
engaging training programs for new and existing Call Center Representatives in both French and English. You industry best practices and collaborating with call center management to ensure the training aligns with engaging training programs for new and existing Call Center Representatives, focusing on both French and are current and effective; Collaborate with call center management and other departments to ensure training One to two years of experience working in a call center environment; Proven experience in developing
a Parts Sales Person for internal sales in a call center based sales environment. Business specialises will be responsible for serving customers in a call center based environment while boosting sales through targets by selling product portfolio Service the call center for sales purposes (includes but not limited Matric studies in Sales or Marketing an advantage Call Center experience an advantage Marketing skills We are