assesses the quality of performance of contact center staff, monitors communications, and recommends
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
• >
• High school diploma with 1-2 years of Call Center Experience.
• Advance English level with
policy amendments; • Follow up with Insurers / Call Centers regarding claims progress; • Capture new business
policy amendments; • Follow up with Insurers / Call Centers regarding claims progress; • Capture new business
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing contact for policyholders in a fast-paced contact center environment. Your role involves processing billing RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment. Process billing
policy amendments
Follow up with Insurers / Call Centers regarding claims progress
Capture new business
either as a broker agent or tied agent
ResponsibilitiesCustomer service engagement via incoming calls and respond to email queries Managing reservation
& voice) within an inbound/outbound contact center experience