procurement/strategic sourcing of the companys products and services from global Telecommunication, IT and Networking
procurement/strategic sourcing of the company's products and services from global Telecommunication, IT and Networking pricing strategies. 3-5 years' experience in a Service Provider environment or ICT / Telecommunications the procurement processes Project management or service delivery background advantageous Product knowledge networking, voice and secure cloud products and services Knowledge and experience of network infrastructure subject matter expert in the various products and services, including sourcing and qualification of partners
procurement/strategic sourcing of the company's products and services from global Telecommunication, IT and Networking pricing strategies. 3-5 years' experience in a Service Provider environment or ICT / Telecommunications the procurement processes Project management or service delivery background advantageous Product knowledge networking, voice and secure cloud products and services Knowledge and experience of network infrastructure subject matter expert in the various products and services, including sourcing and qualification of partners
ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication Telecommunications industry Knowledge of customer service principles General understanding of the Basic Conditions manage Customer escalations - Within Customer Service Level Agreements. Take accountability of issues incident escalations to customers. - Within Customer Service Level Agreements. Work cross-functionally to support customer support related issues. - Within Customer Service Level Agreements Supervise Team: Ensure efficient
positioning. To ensure that the agreed Shipping Service Mandate as outlined by the Shipping Division aligned maintained, and implemented within the agreed Service Level Agreements ensuring consistency and compliancy on the Shipping service framework and consider alternative solutions. Ability to service a Retail organisation order to deliver an effective service. Monitor both team members and Service Providers on an ongoing basis a liaison between internal teams and external service providers (e.g. freight forwarding and clearing
positioning. To ensure that the agreed Shipping Service Mandate as outlined by the Shipping Division aligned maintained, and implemented within the agreed Service Level Agreements ensuring consistency and compliancy on the Shipping service framework and consider alternative solutions. Ability to service a Retail organisation order to deliver an effective service. Monitor both team members and Service Providers on an ongoing basis a liaison between internal teams and external service providers (e.g. freight forwarding and clearing
ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication Telecommunications industry
resolved. Ensure adherence in line with agreed Service Level management with the various support stakeholders stakeholders To continuously review the Service Management process, deliverables and SLA's with stakeholders with an emphasis on continuing enablement of Self-Service and E-Commerce Using a variety of technical tools RPA opportunities. Maintain and update RPA self-service guides, and provide insightful reporting on RPA analytical tools - Adobe Omniture/ Qliksense Reports/ Service Request Management (SRM) reports Calculate financial
Design (advantageous)
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ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication Telecommunications industry Knowledge of customer service principles General understanding of the Basic Conditions manage Customer escalations - Within Customer Service Level Agreements. Take accountability of issues incident escalations to customers. - Within Customer Service Level Agreements. Work cross-functionally to support customer support related issues. - Within Customer Service Level Agreements Supervise Team: Ensure efficient