Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
ensuring the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
• Conduct regular audits and evaluations of call center agents’ performance against
established
procedures, and regulatory requirements
related to call center operations.
• Lead and mentor the quality
Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
ensuring the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
• Conduct regular audits and evaluations of call center agents’ performance against
established
procedures, and regulatory requirements
related to call center operations.
• Lead and mentor the quality
data is consistently updated including rep call adherence, call frequency and strike rate information is
to update them with ongoing management of their loved one's health including medical referrals, incidents members regarding the health and wellbeing of their loved ones. Nursing management: Uphold clinical requirements and healthcare service providers. Act as point of call for all matters relating to the community clinic Friday: 07:00 – 16:00 / with limited after-hours on-call component for medical emergencies. Nature of contract:
minimum experience. Experience required: Setting up of call campaigns, sms and emails; Analyzing books and assist quality assessments of calls and administrative functions of staff members in the call center; Assist with minimum experience. Experience required: Setting up of call campaigns, sms and emails; Analyzing books and assist quality assessments of calls and administrative functions of staff members in the call center; Assist with minimum experience. Experience required: Setting up of call campaigns, sms and emails; Analyzing books and assist
minimum experience. Experience required: Setting up of call campaigns, sms and emails; Analyzing books and assist quality assessments of calls and administrative functions of staff members in the call center; Assist with minimum experience. Experience required: Setting up of call campaigns, sms and emails; Analyzing books and assist quality assessments of calls and administrative functions of staff members in the call center; Assist with minimum experience. Experience required: Setting up of call campaigns, sms and emails; Analyzing books and assist
years experience All calls to be attended to and resolved timeously Escalate the calls where necessary Troubleshoot application that are syncing to Head Office and log the calls and troubleshoot where there's issues, Ability to connection, Replace hardware where necessary, Escalate calls where necessary, Ability to troubleshoot Office
specifications: Inbound / Outbound existing base & Cold call Telephone Sales and Aftersales Service Customer focus products and specials on every call Able to handle 50-70 calls per day Job Requirements: Matric Computer skills Willing to work under pressure with high call targets Team player, highly motivated, strong interpersonal
specifications: Inbound / Outbound existing base & Cold call Telephone Sales and Aftersales Service Customer focus products and specials on every call Able to handle 50-70 calls per day Job Requirements: Matric Computer skills Willing to work under pressure with high call targets Team player, highly motivated, strong interpersonal