Reference: PTA000797-TM-1 We are seeking a Call Centre Team Leader to join our clients dynamic legal team. In this critical role, you will leverage your extensive expertise in Debt Collection. Your deep understanding of Call Centre Collections, coupled with your exceptional negotiation and communication, will be instrumental. If you are a dedicated professional with a proven track record in Debt Collections, we invite you to apply. The ideal candidate would have ABSA Call Centre experience. Setting up of call campaigns, SMS and emails; Analyzing books and assist with the development and implementation of collection strategies in the ABSA Department; Ensuring that collection strategies are adhered to by staff members; Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations; Identifying and initiating actions and campaigns to optimize collections in the department; Identifying and initiating actions to reduce the exposure on the total book of the department; Providing stats to the client and attending meetings; Assist with handling and resolving queries; Assist with managing staff members, monitoring their performance and identifying coaching or training needs; Assist with quality assessments of calls and administrative functions of staff members in the call center; Assist with reports and assessments; Assist with ad hoc managerial functions as and when required by management or operational requirements. 18000.00 - 20000.00 - Monthly Apply Now

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Call Centre Team Leader [Debt Collection] - South Africa

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