ROLE: Contracts Manager

QUALIFICATIONS:

Minimum of Matric/ Grade 12/ NQF level #4 or higher
Tertiary qualification on NQF level #4 or higher

EXPERIENCE REQUIRED:

3 years middle management experience in a service- related field/ customer liaison officer

JOB COMPETENCIES REQUIRED:

Comprehensive understanding of the Laundry / Production process
Comprehensive understanding of the supply and demand chain
Comprehensive understanding of quality, quality principles and quality practices
Ability to plan labour allocations to ensure that production targets are met and that no extra production costs are incurred
Ensure that all quality requirements as per customer specification on different products are met and maintained
Ability to investigate and resolve production related problems and inefficiencies and put measures in place to prevent production related problems from reoccurring
Ensure to keep records of any damages/ repairs relating to equipment/ machine problems and give it to the relevant person as and when required
Ability to complete/ update daily production and quality related reports
Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy, and effectiveness
Ensure that all quality requirements as per customer specifications are met and maintained
Ensure that all staff is inducted into the requirements of the QMS related to their own roles and responsibilities and to provide training as and when required
Ensure staff performance and conduct is monitored, making sure disciplinary steps are taken as and when required
Ensure to deal with grievances that are raised in an effective way and within a reasonable time frame
Ensure labour is planes, allocated and applied in such a manner as to minimize the necessity of casual labour, FTC and overtime
Ensure training needs of staff are identified, and high potential candidates are identified and developed
Ensure to attend meeting on a regular basis discussing targets, schedules, budgets, deviations, customer complaints/ enquiries etc.
Ensure to monitor and maintain stock levels
Generate all relevant reports