Patient Scheduling:
- Answering phone calls and emails to book, reschedule, or cancel appointments.
- Managing the doctor's appointment calendar to ensure efficient use of time.
Patient Check-In:
- Greeting patients as they arrive.
- Verifying and updating patient information.
- Collecting any necessary forms or documentation.
Data Entry:
- Entering patient information into electronic health records (EHR) systems.
- Updating patient records with the latest information.
Billing and Payments:
- Processing patient payments and handling insurance claims.
- Answering billing-related inquiries.
Correspondence:
- Sending reminders for upcoming appointments via phone, text, or email.
- Managing incoming and outgoing mail.
Medical Records Management:
- Filing and organizing patient records.
- Ensuring confidentiality and security of all medical records.