Operations Manager Bryanston - Bryanston
InspHired Recruitment Solutions
Our client in the Financial Services industry is currently looking for an Operations Manager , in Sandton, Johannesburg. Responsibilities: Staff Management Lead, motivate, and support a large team within a time-sensitive and demanding environment, including reports and problem resolution. Work closely with compliance and facilities departments to ensure activities remain compliant. Provide operational support and guidance to staff. Manage work assignment and allocations for staff. Conduct performance review and provide performance feedback to staff. Conduct regular meetings with the teams (credit, auditors, maintenance) to discuss about issues, concerns, updates etc. Operations Management: Manage timely data collection and update operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service. Partner with cross-functional support teams in improving tools and systems. Assist in developing and/or updating standard operating procedures for all business operational activities. Monitor and control expenses according to allotted budget. Maintain accurate and clear documentation for operational procedures and activities. Work in compliance with company policies and procedures, ensuring adherence to respective monitoring bodies and legislative requirements. Develop and implement policies/procedures as and when required. Ensure team follows standard operating procedures for all operational functions. Support operational maintenance, credit risk and audit processes for the purpose of preventive maintenance and risk management. Ensure facilities are monitored and improved on a regular basis, meet legislative requirements in terms of health and safety guidelines and that staff are accommodated in a safe and productive environment. Forensic Management: Ensure regular liaison with audit teams regarding risks in the operations environment and appropriate actions. Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up on findings. Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary disciplinary action, if required. Targets: Conduct targets reviews and report cost plans to senior management. Manage and direct business teams to achieve business targets. Operations project delivery: Development, implementation, and review of outcomes of operations assigned projects as and when required. Development of policy and procedure to ensure controls, compliance, and formality of the operations environment, reducing risk and improving performance. Strategy: Regular review of operations performance in line with current strategy. Current strategy changes when and where necessary. Development, communication, and integration of new strategies within operations on an annual basis. Requirements: 5 - 7 years of operations management experience, with at least 3 years in a financial services environment. Excellent Excel, Word, and Outlook experience. Systems (run a loan, ALLPS, and Power BI (advantageous)) experience. Working knowledge and experience of NCA, FSCA, FIC and POPIA. Grade 12/Senior Certificate. BCom/Equivalent degree or national diploma. Hons (advantageous) Remuneration: R75 000 – R90 000 per month dependent on qualification and experience.
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