SOUTH AFRICAN CITIZENS ONLY Are you a NIGHT OWL, NOT a morning person? Does the thought of waking up at 6 am to go to work fill you with dread? Not enough cups of coffee in the world to convince you that getting up early is a good thing? Avoid the killer commute and work from the comfort of your own home. About RemoteDesk RemoteDesk provides help desk staffing and services to Managed Service Provider's based in the US and the UK. We employ top quality South Africans to service our clients around the world. The Position Our client, based in the Denver, Colorodo, USA, focuses on providing a premier MSP support servicesw with a focus on recommending the best strategy to suit their clients business and budget. THIS IS A PERMANENT POSITION, WITH A 3 MONTH PROBATIONARY PERIOD. Working hours would be either 2PM to 11PM or 3PM to Midnight. There is also a possibility of rotational shifts for covering the US night shift (SA day time hours). We are seeking a qualified High Level Tier 2 Support Tech or newly minted Tier 3 technician who can work independently, solve technical problems, and investigate issues in a fast-pace environment. Requirements: Good Internet Connection (Minimum 100MB) & Good Spec Computer with at least 2/3 Monitors and a quite space to work within your home. Support will be provided to source a backup power source if needed eg. Generator, Battery Powered backup etc. The Position A Tier 3 Senior Technical Support Consultant will provide high-level technical support and systems analysis to identify, prevent, and resolve service interruptions for client networks and systems. Essential Job Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. •Provides technical expertise, leadership, and project coordination services to support and maintain the continuity of the organization's computer systems and networks. •Researches, identifies, and recommends software and applications that will improve the stability of systems and networks. •Researches, identifies, and recommends new hardware, software, and applications to support current and/or future complex management information systems (MIS) needs. •Recommends and implements policies and practices to maximize resource utilization. •Takes a lead role in developing, implementing, and maintaining the data recovery aspects of the organization's disaster recovery plan. •Maintains knowledge of developments, trends, and best practices in technology and business networks. •Troubleshoots computer equipment and analyzes user requests or requirements to understand and fix complex computer issues. •Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user premises. •Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by user standards and requirements. •Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members. •Enters commands and observes system functions to verify correct system operation. •Responds to user inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. •Instructs and trains clients and users in the use of equipment, software, and applications. •Recommends or performs remedial actions to correct problems. •Coordinates activities and project tasks with the Customer Service Department, the Technical •Service Department, and Management. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. •Escalates critical issues to the appropriate department or resource and serves as an escalation resource for Level I and Level II Technical Support Consultants. •Assists with internal tickets and projects related to improving documentation for internal systems and external users and clients. •Assist clients with after-hours support requests by working a rotating schedule of evening, weekend, and holiday technical support. •Replaces defective or inadequate software packages. This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. The incumbent may perform other duties as assigned. Additional Duties & Responsibilities •Senior Consultants are expected to maintain an average of six billable hours per day. •Entering time into the timekeeping system on schedule and appropriately. •Participation in company projects, meetings, and objectives. Demonstrated Competencies •Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures. •Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. •Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. •Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. •Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Education / Experience / Certification Requirements •High School Diploma or equivalent is required •Ten Years or more of IT or related experience •Experience working in the professional services industry Preferred Qualifications •Related certifications or education is preferred •Experience working for a Managed Service Provider •Experience working in organizations of 30 – 50 employees R55k to R65k Per month (However negotiable depending on skills and experience) Apply Now

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Senior Technical Support Consultant Work from home: Anyhwere in SA - South Africa

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