Customer Service Specialist Cape Town - South Africa
MCM Management Solutions
Customer, Client Support, Sales to National Key Account, Re-Sellers, and Distributions Answering telephones – queries and orders Telephonic customer support Counter sales/ service – sales and queries Finance: Payment from clients, invoicing (KERRIGE/SAP SYSTEM), credit notes Quotation to clients Telesales – Existing customer bi-weekly follow-up and new clients, identifying and pursuing opportunities in the market, promoting its company's products to clients Support sales reps – quotations, pricing, customer credit information Assist sales reps with test certificates Assist sales reps with quotations to customers General admin function Cash Sales and daily breakdown of cash sales – Till cash up Confirming payments and assisting debtors with cash accounts and debtors accounts Purchasing– Stock products and consumables Purchase orders Inter branch transfers Assisting debtors with accounts and queries Following up on back orders for customers KEY WORDS DESCRIBING THE IDEAL CANDIDATE: Top class deals closer. Excellent negotiation skills Sound business Acumen Hungry for Business Driven by success of bringing in business. Highly dynamic Target Driven Administratively strong Deadline driven National Senior Certificate Relevant Tertiary qualification Minimum 5 years relevant experience Required Skills: Good English, written and spoken. Skilled in coordinating, telesales, admin Trustworthy Candidates must be very organized and able to prioritize tasks. Ability to perform duties and deliberate speed and accuracy without immediate and constant supervision. Candidate must friendly, personable, and able to build harmonious working relationship with clients, co-workers, and general public. Ability to exercise good judgement in recognizing scope of authority and protecting confidential information R 15 000 CTC p/m
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