Customer Success Manager Umhlanga - Umhlanga Rocks
The Wright Recruitment
Leading Global company We have an amazing opportunity for a Customer Success Manager. The Customer Success Manager will play a pivotal role in bridging the gap between our customers and our brand. You will have a customer first mindset and will immerse yourself in understanding our customers and what makes them tick. You will collaborate with marketing, product, contact center, customer support, BI, BA and other Teams to develop and map out our customer journeys ensuring we provide the best possible customer experience. You will work with Teams across the business to create and implement strategies that drive the acquisition of new customers, retention of existing customers and reduce churn of customers. These strategies will ensure that we increase customer satisfaction rates and drive customer loyalty. You will create strategies that create the opportunity for cross-sells and up-sells across all product categories. You will have an in-depth knowledge and understanding of our customer base, their needs and their behaviors. You will be able to provide strategic insights to multiple Teams across the business to improve current communication, product offerings and marketing strategies. You will play an active role in the development of positioning and messaging ensuring that it resonates with customers, ultimately driving results. You are obsessed with tracking performance and actively use data to track all activities, to review what is working, what isn't and to ensure efficient optimisations are implemented timeously. You will continuously review processes, reporting and use of data and will implement effective changes and automation to ensure our customer experience is meaningful, engaging, efficient, and effective and that business targets and objectives are met. You will have the ability to work in an extremely faced paced environment, you will be able to operate under pressure and will be able to balance creativity and logic when making decisions and creating strategies. You will have the ability to communicate easily and influence a broad range of stakeholders You Bring: • Valid Driver's License. • Valid Degree/ Diploma. • Minimum of 5 Years' experience in Performance Marketing, Brand Management, Communication. and Advertising. • Administrative Management experience. • Minimum of 5 Years' Management experience. • Minimum of 3 Years' CRM, Customer Experience. A Bonus To Have: • Matric. R80 000 Gross PM
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