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ï§ System knowledge NebulaCRS, Nebula Call Centre, OPERA,
OPERA Cloud & eRES
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not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
reports.
Screen incoming telephone calls; take and deliver accurate messages; respond to providing information and referring non-routine calls to the appropriate staff.
Draft and
Be responsive to emails/texts/phone calls, with contact outside normal business hours.
C-Level matters.Represent the company
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Report to SDS Leader
o GR Management – All inbound shipments must be processed within KPI
o EDI
experience in a debt collections/ commercial/ or contact centre environment
SPECIAL REQUIREMENTS
Valid
claims and lift cheques
Receive and analyse calls
Process customer request as per RD cheque policy
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in