including providing financial and administrative services in order to ensure efficient and accurate financial with management of accounts receivable (i.e. distribution of statements, following up on outstanding invoices
expense. In line with Group reporting timetable Distribution to HOD's 10 working days after month end Reconciliations
expense. In line with Group reporting timetable Distribution to HOD's 10 working days after month end Reconciliations
business units capabilities, processes, products and services which directly influences our brand, compliance compliance exposure, risk exposure, customer service and customer retention. Improve the onboarding of alliance Efficiencies within the business unit Customer service Brand and reputation Relationship management Staff survey of peer group and partner satisfaction and service levels. Weight 10%. Developing and enhancing the assessment and recommendation of new products, services, change requests, new business lines, processes
non-interest income. Qualitative Improved customer service and turnaround time. Stronger more efficient relationship regrettable customer losses because of poor operational service. Ensure that the necessary cross- and up-selling ensure process efficiency to inprove customer service and revenue generation. Policies and Procedures tolerance, high integrity and work ethic, customer service centric, general business software usage skills
Administration, Stock Management and Customer Service and support areas, as follows: Office Administrative Creditors Management; Tax Compliance; Customers Services / Sales Support. Competencies for the Job •IFRS and friendly disposition. •Must have a customer service orientation. •A team member capable of displaying
technology and information supported by first rate service.
losses due to non-collection of fees Qualitative Service Speed of execution Staff Supervised Direct Reports: that clients are appropriately billed for the services provided (30%) Ensure that transactions are processed
the provision of the highest levels of customer service within a dynamic market environment - Ensure strong
supporting Finance systems) in order to minimize service disruptions and facilitate Finance business operations