families. Role Overview: As an I&O Operations Support Engineer, you will manage day-to-day operations Provide end-user support for the business. Act as the IT contact center. Support business operations the I&O team. Deliver successful end-user support to the business. Report to the I&O Operations Operations Specialist. Lan & Wan: Monitor and support the onsite Lan and Wan for the business. Assist Assist users with password resets and connectivity support. Report to the I&O Operations Specialist. Asset
Experience & Qualifications
The support engineer needs to be proficient using technology
configurations. The support engineer will be required to travel between customers sites and provide support to other
customer care, service excellence and administrative support . Fast paced environment which requires quick responses inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive a higher level of support Provide weekly feedback reports. Provide handover support between PMO and Service customer interfacing environment or first line support. Ability to deal with various types of customers
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time ELP Backend experience Team of 10 Support Consultants, 2 nd Line Support Good understanding of Web Applications your knowledge, investigative and problem solving support skills. 5.To keep customers regularly updated through held 11.To maintain an up-to-date knowledge of supported applications and developments 12.To take an active
invoices, purchase orders, and financial reporting. Support project managers with administrative tasks, event
Main job function To provide administrative support to the sales representatives in respect of finance
The ideal candidate will be based onsite at a client in the Akasia, Pretoria area. CCTV monitoring and management Network troubleshooting Access Control management Software management and upgrades MCSE certification Must be able to learn new software systems very quickly. Excellent communication ski
telephonic support for respective applications and infrastructure.
Arrange desk side support where applicable
with clients as required.
Operational Support
Ensure daily operational activities and maintenance
log monitoring.
Client visits desk side support when required.
Engagement with local vendors
/>Technical support of desktops, servers, printers, network and other IT infrastructure.
Support or CCTV
with a passion for providing excellent technical support, we invite you to apply.
motivated Technical Support Manager to join our growing team in Randburg. As a Technical Support Manager you team of technical support engineers, and ensuring the highest level of customer support. Manage and lead team of technical support engineers Ensure the team provides timely and effective support to clients Develop Develop and implement support strategies and processes to optimize customer satisfaction Collaborate with departments to enhance support systems and procedures Monitor and analyze support metrics, identify areas
client is a leading service provider in IT and tech support industry, dedicated to providing exceptional service continue to grow, they are looking for a skilled IT Support Technician to join their dynamic team. They are customer-focused IT Support Technician to provide technical assistance and support to their clients. The user experience. Provide first-line technical support to clients via phone, email, and in-person. Troubleshoot meetings and presentations. Maintain documentation of support activities, IT assets, and procedures. Collaborate